Improve IT Operating Model

Example of services

Finance

  • Define and operate IT Financial framework
  • Define and operate value estimation and value realisation framework
  • Define reporting and perform analysis
  • Build business cases
  • Build budgets
  • Manage forecast 
  • Drive cost optimisation or cost cutting initiatives
  • Etc.

Tarifs et formats acceptés

Decision Right

  • Define the governance structure (strategic, tactic and operational)
  • Define roles & responsibilities related to the positions
  • Define governance bodies and their roles & responsibilities
  • Define the decision processes
  • Align stakeholders on element above
  • Etc.

Performance

  • Define the performance management framework (Resources, governance, processes, tools, etc.)
  • Identify the needs and use cases for KPIs and Dashboards 
  • Define KPIs, Dashboards and related calculation rules
  • Performance benchmarking
  • Performance review and improvement proposal
  • Etc.

Tarifs et formats acceptés

Talent

  • Define talent development strategy (upskilling, reskilling)
  • Build succession planning based talents assessment
  • Etc.

Note: Usually driven by HR department

Sourcing and Alliances

  • Define sourcing strategy
  • Define engagement framework for vendors and suppliers
  • Define performance management framework for vendors and suppliers
  • Build of strategic alliances and partnerships
  • Build of contracts and support negotiations
  • Drive outsourcing and offshoring programs
  • Evaluate risk related to vendors / suppliers, and propose mitigations actions
  • Etc.

Tarifs et formats acceptés

Organisation Structure

  • Drive or support reorganisation programs
  • Audit talent alignment with organisation need
  • Define governance structure and align stakeholders
  • Define roles & responsibilities, and align stakeholders
  • Etc.

Places

  • Define talent location strategy
  • Drive moves of activities
  • Drive outsourcing and offshoring programs
  • Drive merge of teams 
  • Etc.

Tarifs et formats acceptés

Tools

  • Define tooling strategy and architecture for the organisation
  • Drive tool selection and implementation (ITSM, PPM, Collaboration & Communication, etc.)
  • Audit tool usage and propose improvements
  • Etc.

Ways of working

  • Define “Ways of working” vision and strategy (Which framework for which usage)
  • Define and deploy “Ways of working” framework based on company strategy and culture
  • Drive cultural changes
  • Audit “Ways of working” and propose improvements
  • Define governance and decision making
  • Etc.